Read thoroughly as this policy applies to every circumstance.
Reservations for Full River Trips, Cabin Rentals, Kayak Instructions, Middle Ocoee Trips and Upper Ocoee Trips require full payment for deposit to confirm reservations. Deposits for group reservations (parties of 8 or more), Full River Trips, Cabin Rentals and Kayak Instruction are refunded with a cancellation notice 21 days prior to your trip date.
No refunds for cancellations under 21 days notice. Deposits for individual reservations (parties of less than 8) for Middle Ocoee Trips or Upper Ocoee Trips are refunded with a cancellation notice 10 days prior to your trip date. No refunds for cancellations under 10 days notice. Reservations are non-transferable under the cancellation date and no allowances of any kind will be made. We strictly follow this policy.
Arrive 30 minutes prior to your trip time. All trip times are Eastern Time. Trips go rain or shine. Failure to arrive at scheduled arrival time constitutes a cancellation.
Be sure everyone in your party is aware of the Reservation, Cancellation and Refund Policy. We reserve the right to alter or cancel a trip without prior notice due to conditions beyond our control or in the best interest and safety of the trip.
We do not allow pregnant women or children under the age of 12 to raft. We reserve the right to refuse services to anyone under the influence of drugs or alcohol and no refunds will be made. All participants must sign a Waiver and Release of Liability form.
Presenting any form of payment constitutes acceptance of the Reservation, Cancellation and Refund Policy. Group rates are for parties of 8 or more and when one person makes the reservations and payments.
Please purchase trip cancellation insurance to cover unforeseen circumstances and cancellations.
Optional “No Hassle” trip and lodging cancellation insurance.
Trip cancellation insurance reimburses prepaid non-refundable rafting trip price paid to Quest Expeditions, Inc. if you must cancel your rafting trip for any reason 24 hours before your scheduled arrival time. Arrival time is 30 minutes prior to your trip. All trip times are Eastern Time.
Trip cancellation insurance gives you a full reimbursement of your rafting trip price if you call (emails not accepted) and cancel your reservation for any reason 24 hours prior to your scheduled arrival time.
Cancellations called in (emails not accepted) less than 24 hours up to 30 minutes prior to departure will receive a rafting trip voucher valid for 1 year. Vouchers cannot be used on regulated days, holiday weekends or Saturdays in July or August and have no cash value. No payment or vouchers will be provided for no-shows or cancellations made less than 30 minutes prior to trip time. Reimbursement covers only the amount paid to Quest Expeditions for an Ocoee Whitewater Rafting Trip.
Waiver can be purchased for the full number the party has reservations for or you can purchase it for individuals. If purchasing for individuals you must provide their full name and date of birth. Waiver must be purchased before the last day you can cancel your trip and receive a full refund from Quest Expeditions. Please call with any questions. All cancellations must be made on Eastern Time, no exceptions. Cost for the “No Hassel” trip cancellation insurance is $4.00/person on Middle or Upper Only trips and $8.00/person on Full Ocoee River Trips.
Lodging cancellation insurance allows you to cancel your lodging for any reason up to 12:00 Noon Eastern Time the day before your check in for a full rental refund (minus the insurance) for any reason. Cancellations made after 12:00 noon Eastern Time up until 12:00 noon Eastern Time the day of check-in will receive a 1-year voucher. Vouchers not valid on Holiday weekends or weekends in July or August. No refunds or vouchers will be issued for cancellations made after 12:00 noon Eastern Time the day of check-in. Cost for “No Hassle” Lodging insurance is 10% of your lodging total.
Youth Waiver Form. Please download our Youth Waiver (PDF) for rafters (17 years old and under) only.